Agent bilingue de support technique en centre dappel
On-site
Core
Bilingual technical support agent handling customer inquiries, payments, and troubleshooting for electric vehicle charging stations and their mobile app.
Role type
Technical Support Agent (Customer Service)
Builds
Customer support for EV charging station usage and payments
Domain
Electric Vehicles / Renewable Energy
Deliverable
client delivery
Required skills
Bilingualism, problem-solving, analytical skills, Microsoft Office proficiency, empathetic communication, decision-support tool usage
Responsibilities
Serve as the point of contact for questions and technical issues related to using electric vehicle charging stations, Help customers make payments at charging stations or through the app, Guide customers in using the electric charging station app, Validate government grant applications during quieter periods