客服（J93013）
Core
Resolve customer inquiries efficiently across online and email channels, ensuring high first-contact resolution rates and maintaining positive customer relationships.
Role type
Customer Support Specialist
Builds
Customer support operations and self-service knowledge base
Domain
Internet / E-commerce
Deliverable
client delivery
Required skills
Multi-channel communication, CRM system usage, ticket management, emotional intelligence, data entry, Excel
Preferred skills
SQL, Python, knowledge base construction, scriptwriting
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