Technical Service Rep - Support & Solutions
Core
Provide phone-based technical support and service coordination for commercial food service equipment (AccuTemp products), scheduling repairs, managing parts shipments, and assisting field technicians.
Role type
Technical Service Representative (Support & Solutions)
Builds
Service coordination for commercial cooking equipment
Domain
Food service equipment / Commercial appliances
Deliverable
client delivery
Required skills
Phone-based customer service, problem-solving, account management, documentation, inventory control, Microsoft Office Suite, data gathering tools usage
Preferred skills
Mechanical or electronic engineering experience, Sage 100, Solid Works Composer, Adobe applications, familiarity with food service equipment
Responsibilities
Receive and triage service requests from end-users and field technicians, schedule service calls with third-party agencies, log service calls for tracking, manage shipment of repair parts, escalate customer issues, perform limited on-site visits for repairs or upgrades, provide minimal online training, adhere to safety policies and procedures
Seniority
Entry-level to Junior, hands-on IC
