Technicien Hotliner H/F - Saint-Jean-d'illac
Core
Technical support specialist diagnosing, coordinating, and resolving equipment failures to ensure machinery availability for construction and rental clients.
Role type
Technical Hotline Technician
Builds
Operational continuity for rental equipment fleet (scaffolding, aerial work platforms, etc.)
Domain
Construction equipment rental / Industrial maintenance
Deliverable
client delivery
Required skills
Equipment maintenance knowledge, remote troubleshooting, incident prioritization, subcontractor management, technical documentation, process improvement
Preferred skills
Technical curiosity, analytical thinking, multitasking, adaptability, teamwork, safety compliance
Technologies
Loxfix, Rentalman
Responsibilities
Receive and analyze equipment failure reports from agencies; assist clients remotely via phone to resolve dysfunctions; organize and prioritize field interventions; monitor and verify the execution of repair operations; provide technical support to field mechanics; manage subcontractor interventions; maintain technical documentation and internal tools; report incidents for process optimization.
Seniority
Mid-level, hands-on IC