Customer Success (Intern) - Lagos
Core
Support Tier 1 customer ticket queries, build client relationships, and assist sales efforts for a B2B SaaS education platform.
Role type
Customer Success Intern
Builds
Customer support operations and client engagement pipeline
Domain
EdTech / SaaS
Deliverable
client delivery
Required skills
Ticketing tools (Zohodesk/Freshdesk), MS Office (Excel, Word, PowerPoint), problem-solving, technical troubleshooting, communication
Preferred skills
SaaS industry experience, proactive process improvement
Responsibilities
Handle customer support tickets, establish relationships with key client contacts, liaise with internal teams, monitor and escalate inquiries, contribute to internal documentation
Seniority
Intern
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