Support Solution Agent – mehr als Hotline (m/w/d)
Hybrid
Core
Support Solution Agent providing technical support and training for AIDA's HR management software to customers via phone and service portal.
Role type
Support Solution Agent (IT Support & Training)
Builds
AIDA Zeitwirtschaft HR management software modules
Domain
HR Technology / Enterprise Software
Required skills
analytical thinking, problem-solving, clear communication, patience, customer orientation, remote training delivery
Preferred skills
experience in support, background in business administration or computer science, IT affinity
Technologies
AIDA software, remote maintenance tools
Responsibilities
Answer customer inquiries via phone and service portal, analyze issues to find solutions, conduct remote training sessions, perform IuK (IT/Communication) tasks
Seniority
Individual Contributor, entry to mid-level