Customer Support Representative
Core
Deliver support to end users through helpdesk tickets, phone, or in person, with timely issue resolution.
Role type
Customer Support Representative
Builds
Support for end users via in-house application
Domain
Automotive
Deliverable
client delivery
Required skills
computer operating abilities, issue diagnosis and resolution, user account administration, access permission management, onboarding and offboarding support, ticket tracking, documentation
Responsibilities
Deliver support to end users through helpdesk tickets, phone, or in person; Diagnose and fix problems with the in-house application; Administer user accounts and access permissions; Help with onboarding and offboarding processes; Work with customer service tools to track tickets and document support activity
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