Managed Services Support Specialist
Core
Primary technical contact for managed services clients providing support for Microsoft technologies, remote access, business applications, and core infrastructure systems.
Role type
Managed Services Support Specialist (IC)
Builds
Service stability and resolution for managed services clients
Domain
IT Managed Services / Microsoft Ecosystem
Deliverable
client delivery
Required skills
diagnostic and problem-solving abilities, practical knowledge of Microsoft environments, desktop operating systems, and networking basics, ability to juggle multiple priorities
Preferred skills
experience with Microsoft 365, familiarity with cybersecurity principles and endpoint protection tools, exposure to backup solutions and remote monitoring tools, CompTIA A+/Network+/Security+ certifications
Technologies
Microsoft 365, Office 365, Network Security, Cloud
Responsibilities
Act as primary technical contact for managed services clients, monitor service alerts and backup operations, review and triage phishing submissions and security incidents, diagnose technical issues and escalate when needed, communicate professionally with customers about service requests, keep service tickets and documentation accurate, partner with engineers to resolve customer issues