IT Manager
Core
Manage and maintain the hotel's information technology systems to ensure seamless operations across all departments, focusing on Oracle Hospitality Systems, network infrastructure, and data security.
Role type
IT Manager (Hospitality)
Builds
Hotel operational systems (PMS, POS, CRM, Finance) and secure network infrastructure for guests and staff.
Domain
Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Oracle Hospitality Systems (OPERA PMS, MICROS POS), networking (LAN, WAN, Wi-Fi, VPN), server and hardware management, database management, IT security, budget management, vendor management, disaster recovery planning, staff training
Preferred skills
Strategic IT planning, innovation in hospitality systems, guest-oriented service approach, cross-departmental collaboration
Technologies
Oracle OPERA PMS, MICROS POS, Windows Server, Active Directory, Microsoft Office 365
Responsibilities
Oversee Oracle Hospitality Systems (OPERA PMS, MICROS POS) and related applications; manage integration between hospitality systems (PMS, POS, CRM, Finance); maintain and support network infrastructure; ensure secure internet access for guests and staff; oversee installation and maintenance of servers, hardware, and security systems; develop and enforce IT policies and SOPs; conduct backups, disaster recovery, and business continuity planning; implement cybersecurity measures; liaise with IT vendors and manage contracts; negotiate IT budgets; provide training to hotel staff; support various hotel departments with IT solutions; lead and mentor junior IT staff
Seniority
Manager, hands-on leadership