Technical Support Specialist – Networking & Telecom
Core
Provide telephone and remote technical support, troubleshooting networking, Windows software, hardware, and telecommunications issues for customers and installers.
Role type
Technical Support Specialist (Networking & Telecom)
Builds
Emergency communication systems (IP intercoms, emergency telephones, related software)
Domain
Telecommunications / Emergency Communication Systems
Deliverable
client delivery
Required skills
network troubleshooting, Windows administration, TCP/IP, SIP, VoIP, UCaaS, Cisco networking, SQL Server, IP intercoms, security systems, hardware support, firmware updates
Responsibilities
Provide telephone and remote technical support to customers and installers; Troubleshoot networking, Windows software, hardware, and telecommunications issues; Assist with software installation, system configuration, and firmware updates; Diagnose technical problems and coordinate with engineering and software development teams; Document solutions and help improve technical support resources.