Paralegal / Legal Assistant - Software Support
Core
Onboard and train users on a legal software platform, providing customer support and troubleshooting assistance.
Role type
Customer success specialist (legal software)
Builds
Legal software platform adoption and usability
Domain
Legal technology
Deliverable
product features
Required skills
Paralegal or Legal Assistant experience, Clio experience, MyCase experience, law firm workflow knowledge, customer service, training new users, basic troubleshooting, documentation
Preferred skills
Bilingual English/Spanish, comfort learning new technology, teaching others
Technologies
Clio, MyCase
Responsibilities
Onboard and train new users on the legal software platform, Walk users through features, workflows, and system configuration, Provide ongoing customer support and respond to software-related questions, Assist users with basic troubleshooting, Conduct follow-ups to ensure user comfort with the platform, Document issues and coordinate with the appropriate team for additional support