Teilprojektleiter Contact Center (m/w/d)
Core
Leading a technical sub-project for a corporate-wide future initiative involving cloud and AI technologies in the contact center domain.
Role type
Senior Project Manager (Technical)
Builds
Cloud solutions and system integrations for contact center operations
Domain
Financial services / Insurance / Contact Center Technology
Required skills
Cloud technologies (AWS), system integration, Identity & Access Management, security, test management, operational control, regulatory compliance (BaFin, DORA, SITB), Jira, Confluence, BPMN, network architecture, agile and classical project management
Preferred skills
Insurance industry knowledge, PM certification (IPMA, PMI, PRINCE2)
Technologies
AWS, Jira, Confluence
Responsibilities
Lead and steer the technical sub-project from conception to deployment, coordinate technical streams and external service providers, plan and prioritize technical resources, ensure adherence to regulatory and architectural guidelines, document project progress, and manage architecture and system design topics.
Seniority
Senior, hands-on IC
