Director, Commercial Orders
Core
Strategic leadership of commercial order-to-cash operations, ensuring accurate and timely delivery of fiber internet and managed services for commercial customers.
Role type
Director of Commercial Operations
Builds
Commercial fiber internet services, UCaaS/VoIP, managed services, and network solutions
Domain
Telecommunications / Fiber Internet
Deliverable
product features
Required skills
Strategic leadership, operational performance management, process automation, cross-functional partnership, vendor management, budget management, team development, escalation management, service level optimization
Preferred skills
Experience with Ethernet, voice, and CPE solutions
Technologies
Ethernet, VoIP, UCaaS, CPE, hot cuts
Responsibilities
Lead and develop high-performing teams for commercial order operations; oversee the end-to-end order-to-cash lifecycle; resolve complex customer escalations; drive process redesign and workflow optimization; manage departmental budgets and resource planning; partner with Sales, Engineering, and Finance to ensure operational readiness.
Seniority
Director, strategic leadership & organizational management
