Application Support Analyst- Fintech
Core
Ensure the health of the transaction ecosystem by investigating payment flows, resolving stuck transactions, managing incidents, and supporting release deployments for B2C and Enterprise payment products.
Role type
Application Support Analyst (Fintech)
Builds
Global payment platforms for B2C and Enterprise customers
Domain
Fintech / Global Payments
Required skills
SQL, API debugging, incident management, root-cause analysis, cross-functional collaboration, basic programming literacy, Linux/network/cloud administration
Preferred skills
OpenSearch, Jira/Confluence, financial workflows knowledge
Technologies
Oracle SQL, Postman, OpenSearch, Grafana, Linux
Responsibilities
Analyze and manage end-to-end payment transaction flows; Monitor system health and track SLA windows; Conduct incident response and root-cause investigations; Resolve stuck or flagged transactions; Serve as point of contact for partners and banks to resolve processing issues; Coordinate and verify service releases.
Seniority
Individual Contributor
