Support Engineer
Core
First-line technical support, professional services including on-site support and system upgrades, and technical training for resellers and customers.
Role type
Senior Support Engineer (IT Infrastructure & Security Platforms)
Builds
Unified operator environment for access control, video surveillance, and fire/intrusion alarm systems
Domain
Security solutions and IT infrastructure
Deliverable
client delivery | infrastructure
Required skills
Networking (switches, routers, firewalls, TCP/IP), Server and client environments (Windows/Linux), Virtualization (VMware, Hyper-V, Nutanix), Microsoft SQL Server administration, Troubleshooting, Project management
Preferred skills
Experience in Security Business, Product testing and evaluation, Documentation development
Technologies
VMware, Hyper-V, Nutanix, Microsoft SQL Server, Windows, Linux
Responsibilities
Manage support cases from intake through resolution, Deliver technical and user training, Administer support portals and product catalogues, Perform testing and maintain technical documentation, Provide on-site support and upgrades, Act as a technical advisor in complex projects
Seniority
Senior, hands-on IC