L1 System Support Engineer
Core
First point of contact for technical support requests, performing initial troubleshooting and guiding end users on setup and configuration.
Role type
L1 System Support Engineer
Builds
Secure identity and payment technology solutions
Domain
Security technology / Identity and payment
Deliverable
client delivery
Required skills
IT support, hardware troubleshooting, software troubleshooting, driver troubleshooting, Windows, Linux, ticketing systems, basic networking
Responsibilities
Log and prioritize support tickets, perform initial troubleshooting of common issues, guide end users through setup and configuration, escalate unresolved issues to L2/L3, follow SOPs, maintain ticket documentation, assist with routine maintenance tasks, track ticket status and follow up with users
Seniority
Junior, 0–2 years experience
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