IT Support Technician
Core
Provide on-site and remote IT support for residential and business clients, troubleshooting hardware/software issues, installing/configuring network equipment, and maintaining systems.
Role type
Field IT Support Technician
Builds
Repairs and maintains client devices, networks, and hosted services
Domain
IT Services / Hardware & Network Infrastructure
Required skills
Windows/macOS troubleshooting, network device configuration, hardware repair, remote support, documentation, customer training
Preferred skills
Vendor-specific certifications, cloud solutions expertise
Technologies
Windows, macOS, Hyper-V, Proxmox, Exchange, cPanel, DNS, NAS, Firewalls, Access Points, Printers, Scanners
Responsibilities
Diagnose and resolve hardware/software issues on-site and remotely; install and configure network equipment and desktops; create and update IT documentation; train customers on new software/hardware; apply updates and manage backups.
Seniority
Mid-level, hands-on IC