EHR Software Support Specialist
Core
Lead and support customer service for EHR and medical billing platforms, guiding users through setup, troubleshooting technical issues, and delivering training.
Role type
Senior IC customer support specialist (EHR/medical billing)
Builds
EHR and medical billing software platforms
Domain
Healthcare technology
Deliverable
product features
Required skills
EHR software experience, medical billing software experience, troubleshooting, technical aptitude, customer support leadership, product knowledge, training delivery, documentation creation, stakeholder communication
Preferred skills
Experience working with EHR or SaaS software vendors
Technologies
EHR platforms, medical billing software, support ticketing systems
Responsibilities
Respond to customer questions across multiple support channels, guide customers through setup and system configuration, diagnose technical issues and partner with internal teams to resolve them, maintain deep product knowledge and stay current on features and updates, explain software functionality to customers, coordinate and deliver training for new customers, create and maintain training resources and documentation, record and track customer interactions, work with development and QA teams to escalate complex issues, gather and share customer feedback, communicate customer ideas to product development
Seniority
Senior, hands-on IC with leadership experience