Client Success Specialist
Core
Operational resource for hardware procurement, software licensing, renewals, vendor coordination, and client follow-up supporting the vCIO team.
Role type
Client Success Specialist (Procurement & Renewals)
Builds
Procurement processes, licensing renewals, client communication, and asset lifecycle management.
Domain
Managed Service Provider (MSP) / IT Operations
Required skills
procurement process management, vendor coordination, licensing administration, client communication, project tracking, contract management
Preferred skills
ConnectWise Manage, CPQ (QuosalSell)
Responsibilities
Process hardware and software procurement requests, monitor and manage software licensing renewals, coordinate vendor orders and deployment logistics, conduct client follow-ups on recommendations and open items, maintain procurement documentation and asset records, escalate concerns affecting client satisfaction.
Seniority
Junior to Mid-level, hands-on IC
