Complaint Manager (m/w/d)
Hybrid
Core
Manage and coordinate complaint handling and regulatory reporting for medical devices, conducting root cause analysis and implementing corrective actions.
Role type
Quality management specialist (complaint handling)
Builds
Corrective action plans and 8D reports for medical device complaints
Domain
Medical devices / Healthcare
Required skills
Complaint management, root cause analysis, 8D reporting, regulatory compliance, risk assessment, process optimization
Preferred skills
Medical device industry experience, analytical thinking, structured problem solving
Responsibilities
Coordinate complaint management per regulatory requirements, assess risks and initiate reporting to authorities, conduct root cause analysis and plan corrective actions, optimize complaint processes