Teamleiter Kundencenter (m/w/d)
Hybrid
Core
Lead the central customer contact center, ensuring reliable service across all channels and managing customer inquiries to resolution.
Role type
Team Lead / Customer Service Manager
Builds
Customer service operations and digital process improvements for a regional energy utility
Domain
Energy / Utilities
Required skills
Team leadership, service quality management, CRM and digital process development, sales potential identification, scheduling and resource planning
Preferred skills
Energy sector knowledge, advanced CRM expertise
Responsibilities
Lead and organize the customer center team, ensure friendly and solution-oriented service across all contact channels, manage service quality metrics and customer feedback, identify sales opportunities and collaborate with sales and market teams
Seniority
Mid-level manager