Kundenservice Genesis (m/w/d)
Hybrid
Core
Providing 360° customer service for Genesis luxury automotive brand end-clients via phone and written channels.
Role type
Customer service representative (luxury automotive)
Builds
End-to-end support for Genesis vehicle owners
Domain
Automotive / Luxury retail
Deliverable
client delivery
Required skills
German (fluent), English (basic), PC/Office 365 proficiency, empathy, problem-solving, documentation
Preferred skills
Commercial or technical training, automotive interest
Responsibilities
Handle customer inquiries and resolve complaints, research and draft response texts, document cases, learn product portfolio and brand processes