(Junior) Customer Service Agent (m/w/d)
Core
Direct voice for FINN, guiding customers through their car subscription lifecycle from contract to vehicle return.
Role type
Junior Customer Service Agent (Omnichannel)
Builds
Omnichannel customer support for private and business customers
Domain
Automotive / Subscription Services
Deliverable
client delivery
Required skills
Customer service experience, Empathy, Structured work style, German (C2), English (B2)
Preferred skills
Ticketing systems (Zendesk), AI tools, Remote work experience
Technologies
Zendesk, AI tools
Responsibilities
Handle inbound inquiries via phone, email, and chat; Manage escalations and complaints; Identify process improvements; Monitor performance via KPIs; Coordinate with product and tech teams
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