Reservations Manager
Core
Oversee all aspects of the reservations function for a beachfront resort in Zanzibar to drive occupancy, optimize revenue, and ensure a seamless guest booking experience.
Role type
Reservations Manager
Builds
Room inventory, booking channels, and guest booking experiences
Domain
Hospitality / Resort Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | physical/clinical work
Required skills
Revenue management, yield management, data analysis, sales tactics, team leadership, PMS management, OTA management, reporting, guest relations, recruitment
Preferred skills
Experience in high-volume or event-focused environments
Technologies
Opera PMS, Excel, OTA platforms
Responsibilities
Develop and execute strategic plans to optimize room occupancy and revenue performance. Lead the daily operations of the reservations team. Manage room inventory through effective yield and revenue management techniques. Monitor industry trends, competitor rates, and market forecasts to guide pricing and availability decisions. Increase direct booking channels using proactive sales tactics and upselling techniques. Identify new B2B opportunities including group bookings and corporate contracts. Produce detailed reports covering occupancy, revenue, booking channels, and performance KPIs. Recruit, onboard, and develop reservations staff. Manage and maintain the Property Management System (PMS) and other booking platforms. Oversee OTA extranet listings.
Seniority
Mid-Senior, hands-on IC