Teamleiter (m/w/d) Outbound-Team / Service-Center
Hybrid
Core
Leading an outbound team and serving as the interface between the team and clients to manage projects, ensure service quality, and drive performance.
Role type
Outbound Team Leader
Builds
Outbound projects and client-facing service operations
Domain
Customer service / Outbound sales
Required skills
Team leadership, project management, process understanding, KPI monitoring, stakeholder communication, escalation management
Preferred skills
Experience in outbound, customer service, or telemarketing structures
Technologies
KPI tools, reporting systems
Responsibilities
Manage outbound projects as a liaison between teams and clients, develop conversation scripts, monitor productivity and quality metrics, handle escalations, and present actionable recommendations.
Seniority
Manager, hands-on leadership