IT Helpdesk Technician - Support & Troubleshooting
Core
Provide prompt and friendly customer support and service to clients in dental office environments, diagnosing and resolving issues across PCs, servers, printers, firewalls, x-ray sensors, and communication devices.
Role type
IT Helpdesk Technician
Builds
Customer support and troubleshooting services for dental offices
Domain
Healthcare technology / Dental practice IT
Deliverable
client delivery
Required skills
Windows desktop administration, PC hardware troubleshooting, server maintenance, Microsoft Office administration, CRM data logging, data migration, third-party vendor collaboration
Preferred skills
Critical thinking, problem-solving, multitasking, independent work
Technologies
Windows, CRM, Network, Hardware
Responsibilities
Diagnose and resolve hardware and software issues for PCs, servers, printers, firewalls, x-ray sensors, and communication devices; conduct scheduled maintenance on servers, workstations, and network equipment; log calls, labor, and parts into CRM software; perform data migrations from existing environments to new settings
Seniority
Entry-level to Mid-level, hands-on IC