Connect Ambassador
Core
Support Client Connect staff and customers by greeting, assessing needs, managing traffic flow, assisting with payments, and facilitating community outreach and events.
Role type
Customer service and community engagement specialist
Builds
Customer experience and community partnerships
Domain
Energy efficiency and community services
Deliverable
client delivery
Required skills
Customer service, communication, event support, payment processing, facility operations, MS Office Suite
Preferred skills
Spanish bilingual
Responsibilities
Greet customers and assess needs, answer basic questions, manage human traffic flow, assist with payments, collaborate on escalations, support event preparation and teardown, assist during facility outages, help develop workshops/seminars, handle opening/closing and security, gather data on community event effectiveness, educate customers on energy efficiency products and process enrollments
Seniority
Entry-level, 1+ year experience