IT Support Specialist
Core
Provide tier-one and tier-two technical support for Windows and macOS devices in a BYOD environment, utilizing AI-driven insights and automation for faster resolution.
Role type
IT Support Specialist
Builds
User account management, device provisioning, and knowledge base documentation for real estate professionals.
Domain
Real Estate Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Windows and macOS administration, Active Directory, Microsoft 365, Exchange, network infrastructure concepts (firewalls, VPNs, VLANs, VoIP), printer management, cybersecurity tools, AI-enabled support tools, ticketing platforms
Preferred skills
Real estate technology systems, generative AI tools for documentation
Technologies
Active Directory, Atlassian, Cloud Firewall, macOS, Microsoft 365, Network Security, VPN, Windows, Office 365, ChatGPT, Copilot, ITSM, Microsoft Intune
Responsibilities
System setup, driver installation, email configuration, password resets, new hire onboarding, device provisioning, user training, access issue resolution, connectivity troubleshooting, knowledge base creation, endpoint monitoring, cybersecurity management, regional on-site support
Seniority
Individual Contributor
