Technical Support Engineer (m/f/d) – Datacenter | IaaS |
Core
Troubleshoot and resolve infrastructure issues for cloud hosting customers, ensuring smooth operation of server environments and networking equipment.
Role type
Intermediate on-call Technical Support Engineer (Datacenter/IaaS)
Builds
Customer-facing resolution of critical cloud hosting incidents
Domain
Cloud Infrastructure (IaaS) / Datacenter Operations
Deliverable
client delivery
Required skills
Linux administration, Windows Server, VMware, cPanel, Plesk, networking fundamentals, hardware troubleshooting (rack-PDU, rack-ATS), technical documentation
Preferred skills
Hosting environment experience, monitoring/ticketing tools familiarity, driver's license
Responsibilities
Installation and configuration of server operating systems, troubleshooting control panel software, resolving networking and power equipment issues, communicating with customers in German and English
Seniority
Intermediate, on-call rotation
