Help Desk Support
Citizens onlySecurity clearance required
Core
Provide Level 1 and Level 2 technical support to end users in a secure government environment.
Role type
Service Desk Technician
Builds
Service continuity and operational excellence for government programs
Domain
Government IT
Required skills
ITIL processes, incident management, system troubleshooting, secure environment operations
Preferred skills
Government or large enterprise IT support experience, problem-solving under pressure
Responsibilities
Deliver Level 1 and Level 2 technical support, Manage incidents and service requests, Support system maintenance and testing, Collaborate with internal teams and stakeholders
Seniority
Mid-level, hands-on IC