Managed Services Consultant
Core
Provide offsite post-implementation system consulting and technical administration for Veeva China CRM to Multinational Pharmaceutical customers in China.
Role type
Senior IC managed services consultant (CRM)
Builds
Veeva China CRM platform for life sciences companies
Domain
Life Sciences / SaaS / CRM
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Python, MySQL, software architecture, data models, Generative AI tools, CLI assistants, system administration, incident troubleshooting, environment management, change request execution, data import/export, user/security/role hierarchy setup
Preferred skills
customer service, consulting, business analysis, project management, Veeva China CRM product knowledge, Pharmaceutical/Life Sciences industry experience
Technologies
Python, MySQL, Gemini, Claude Code
Responsibilities
Act as trusted technical consultant for post-implementation support; communicate with customers to gather and analyze requirements; interact with Veeva teams to drive resolution; provide best practice sharing and technical feature education; provide Tier 2/3 incident troubleshooting; manage customer-internal system release cycles; design and enable new product features based on customer needs; perform environment management and execute customer change requests; handle system maintenance including user, security, territory, and role hierarchy setup; maintain data imports and exports; grow team capabilities and develop best practices
Seniority
Senior, hands-on IC