Client Services Officer
Core
Primary point of contact for clients, managing accounts, processing orders, and resolving inquiries to ensure client satisfaction.
Role type
Client Services Officer
Builds
High-quality service delivery and client relationships
Domain
General business services
Deliverable
client delivery
Required skills
Client relationship management, order processing, invoicing, payment tracking, client satisfaction surveying, record keeping, Microsoft Office, CRM software
Responsibilities
Respond to client inquiries and resolve issues, build and maintain client relationships, collaborate with departments for service delivery, manage client accounts and payments, conduct client satisfaction surveys, identify service improvement opportunities, maintain client interaction records