Technology Support Officer
Core
Provide Level 2 operational support for digital platforms, applications, services, and devices for users and organizations.
Role type
Level 2 IT Support Officer
Builds
Reliable digital services and user access
Domain
IT Operations / Help Desk
Required skills
troubleshooting, user account administration, device setup and maintenance, vendor liaison, system configuration, process documentation
Preferred skills
problem-solving, quality planning, efficient resourcing
Technologies
digital platforms, applications, devices
Responsibilities
Deliver Level 2 support and troubleshoot escalated incidents, Administer user accounts, access, permissions, and licenses, Support user onboarding to digital platforms, Liaise with vendors and internal specialists, Assist with testing and rollout of system enhancements, Collaborate on improving support processes and documentation