Information Technology Support Specialist
Core
First-line IT support specialist providing technology assistance to clinicians and support staff in an Allied Health organization.
Role type
IT Support Specialist (Helpdesk/Service Desk)
Builds
Seamless technology experience for a national workforce
Domain
Allied Health / Healthcare
Required skills
Microsoft 365 administration, Windows/macOS troubleshooting, user account management, remote support, asset management, escalation procedures
Preferred skills
Experience with Microsoft Entra ID, knowledge of Exchange Online/Teams/SharePoint, project support
Technologies
Microsoft 365, Microsoft Entra ID, Windows, macOS, Exchange Online, Teams, SharePoint
Responsibilities
Manage and prioritize the day-to-day IT support queue, troubleshoot hardware/software/connectivity issues, manage user accounts and licenses, coordinate onboarding and offboarding, prepare and maintain technology assets, escalate complex issues, assist with IT projects and security initiatives
Seniority
Junior to Mid-level, hands-on IC