Strategic Implementation Specialist - Americas
Core
Manage and execute end-to-end implementation of Ashby's solution for new Enterprise customers, ensuring a strong foundation and expedited time to value.
Role type
Senior Implementation Specialist (Strategic/Enterprise)
Builds
Customer onboarding and adoption of configurable B2B SaaS platforms
Domain
B2B SaaS / Customer Success / Professional Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Complex project management, B2B SaaS technical proficiency, change management, cross-functional collaboration, critical thinking, process improvement, data-driven decision making
Preferred skills
Ashby or ATS experience, coaching ability
Technologies
B2B SaaS platforms, configurable workflows, system integrations
Responsibilities
Develop and execute implementation plans, align with stakeholders to meet milestones, advise customers on best practices, partner with cross-functional teams (CS, Sales, Product, Engineering), navigate change management processes
Seniority
Senior, hands-on IC