IT Generalist (San Francisco)
Core
First-line IT support and SaaS administration ensuring team productivity, security, and compliance.
Role type
IT Generalist (Systems Administration & Support)
Builds
Internal IT operations, user access management, and compliance workflows
Domain
Technology / IT Operations / SaaS Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT support, systems administration, user onboarding/offboarding, SaaS administration, macOS device management, access control, audit trail management, process documentation
Preferred skills
SOC 2 compliance, GDPR compliance, ticketing system management, knowledge base creation
Technologies
Okta, Google Workspace, Slack, Jamf, 1Password, Zoom
Responsibilities
Act as first line of IT support via ticketing systems; Manage user onboarding/offboarding and license provisioning; Administer core tools like Google Workspace and Jamf; Set up and manage macOS hardware inventory; Support SOC 2 and GDPR compliance initiatives; Document processes for internal knowledge bases
Seniority
Mid-level, hands-on IC