Change Management Consultant, Scams
Core
Support the planning, execution, and embedding of change activities across AFCA's Scams EDR (external dispute resolution) program to ensure staff and members adopt new processes and technology.
Role type
Change Management Consultant
Builds
Change adoption for the Scams EDR program
Domain
Financial services / Dispute resolution
Deliverable
product features
Required skills
Change impact assessment, end-to-end change planning, stakeholder engagement, workshop facilitation, data analysis for adoption trends, cross-functional collaboration
Preferred skills
PROSCI or PCI methodology experience
Technologies
None stated
Responsibilities
Conduct change impact assessments, develop structured change plans, facilitate engagement sessions and workshops, partner with training and communications teams, analyze change adoption trends, ensure cohesive change touchpoints
Seniority
Mid-level, hands-on IC
