Customer Service Representative
Core
First point of contact for the Australian public, providing essential support and high-quality service by breaking down complex government information into clear advice.
Role type
Customer Service Representative (Contact Centre)
Builds
High-quality customer support interactions for a major Federal Government entity
Domain
Public Sector / Government Services
Deliverable
client delivery
Required skills
problem-solving, clear communication, comfort with technology, adaptability to high-paced environments
Responsibilities
Tackle a diverse range of queries from everyday questions to complex case enquiries, provide clear and easy-to-understand advice to the public, work rotating rosters between 7am - 8pm
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