Customer Support Advisor (Remote in Portugal)
Remote
Core
Provide prompt, friendly, and accurate support to customers via phone call-backs and email, offering clear step-by-step guidance to resolve questions.
Role type
Customer Support Advisor (Tier 1)
Builds
Customer satisfaction and resolution for US, UK, Australian, and New Zealand customers
Domain
Technology support
Deliverable
client delivery
Required skills
Phone and email support, troubleshooting tier 1 technical issues, English communication (written and verbal), empathy, active listening, product knowledge
Preferred skills
Experience with US, UK, Australian, or New Zealand customers, adaptability, growth mindset