Salesforce Sales & Service Cloud Administrator
Core
Administer Salesforce Sales and Service Cloud configurations, automations, and data models to support enterprise sales pipelines and customer service operations.
Role type
Salesforce Sales & Service Cloud Administrator
Builds
Sales pipelines, service workflows, and automated business processes
Domain
Enterprise Software / CRM
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Salesforce Flow, Object & Data Model Administration, Approval Processes, Sales Cloud Configuration, Service Cloud Configuration, Omni-Channel Routing, Knowledge Management, Entitlements & SLAs, Lead Routing, CPQ/Revenue Cloud, Einstein Sales, Agentforce
Preferred skills
CPQ/Revenue Cloud Advanced, Agentforce POC, Outlook Integration
Technologies
Salesforce, Flow, Einstein, Agentforce, CPQ, Revenue Cloud
Responsibilities
Own day-to-day administration of custom and standard objects, page layouts, record types, and data model changes; Build and maintain business process automation using Flow; Configure and maintain approval processes; Configure and maintain Lead, Account, Contact, and Opportunity objects and sales processes; Administer Product, Price Book, and Quote/Quote Template configuration; Maintain forecast hierarchy and Enterprise Territory Management; Configure lead assignment rules and duplicate/matching rules; Configure Case objects, Service Console layouts, and Omni-Channel queues; Maintain the Knowledge base and configure Entitlement processes; Partner with engineers and architects to ensure declarative configuration aligns with technical architecture; Diagnose and implement fixes for production issues.
Seniority
Mid-level, hands-on IC