Technical Support Manager
Core
Providing technical support and integration guidance to merchants from pre-sales through scaling their payment flows.
Role type
Technical Support Manager
Builds
Merchant payment integrations and support processes
Domain
Fintech / Payments Orchestration
Deliverable
client delivery
Required skills
Technical support, merchant onboarding, integration guidance, pre-sales support, Postman, SQL
Preferred skills
Payment systems knowledge, API familiarity, fintech product experience, technical demo delivery
Responsibilities
Support new merchants during onboarding from first integration to go-live, provide ongoing technical support for existing merchants, support L1 Support team on technical topics, participate in pre-sales calls to explain integration options, guide merchants on optimal payment setups for scaling
