IT Service Delivery Coordinator
Core
Support IT service delivery, oversee system access and incident resolution, and act as the primary escalation point for clients to ensure technology initiatives align with business needs.
Role type
IT Service Delivery Coordinator
Builds
IT service management framework and processes
Domain
Financial Services / IT Operations
Required skills
Incident management, SLA reporting, root cause analysis, vendor management, risk management, stakeholder communication, documentation management, team coordination
Preferred skills
Experience with onshore and offshore operations, customer relationship building, planning and prioritization, delegation
Technologies
ITSM tools, monitoring systems, communication platforms
Responsibilities
Support delivery of IT services and initiatives, oversee system access and incident resolution, act as primary escalation point for clients, analyze root cause trends in incidents, develop and maintain documentation and SLA reporting, partner with internal teams for service delivery, support risk management and governance practices, attend Incident & Problem Management meetings.
Seniority
Mid-Senior, hands-on IC