Activation and Customer Success Manager
Core
Own activation of new hosts, retention of existing European clients, and outbound prospecting to drive growth for a short-term rental proptech platform.
Role type
Senior individual contributor Activation and Customer Success Manager
Builds
Short-term rental marketplace connecting hosts with vetted local service providers
Domain
Proptech / Short-term rental / Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Account management, customer success, sales, marketplace operations, SaaS platform experience, commercial cycle ownership, persuasive product demos, pipeline management, churn risk mitigation, upselling, cross-selling
Preferred skills
Proptech, short-term rental, or hospitality tech industry experience, upselling/cross-selling in SaaS, additional European language fluency
Technologies
HubSpot, Slack, Google Workspace, Aircall, Intercom
Responsibilities
Onboard new marketplace hosts and drive first project completion, manage and grow a portfolio of existing European clients, identify and convert outbound leads into active participants
Seniority
Mid-Senior, hands-on IC