Partner Capability Manager
Core
Enable external care partners through training, education, and communications to ensure safe, compliant, and high-quality home care delivery for older Australians.
Role type
Senior IC partner enablement and training manager
Builds
Partner training programs, educational materials, and communication updates
Domain
Aged care / Home care services
Deliverable
dashboards & analysis
Required skills
Training delivery, stakeholder coordination, content development, gap analysis, webinar facilitation, written communication, CRM management
Preferred skills
Aged care or health industry experience, Support at Home or Home Care Packages knowledge
Responsibilities
Design and deliver onboarding and ongoing training for partners; Coordinate training sessions and track completion; Develop training materials aligned to policies; Identify capability gaps and deliver targeted support; Plan and facilitate monthly webinars; Draft and distribute operational updates; Maintain external partner resources; Respond to partner queries
Seniority
Senior, hands-on IC
