Quality & Training Coordinator
Core
Support quality assurance, caregiver development, client service, and community relationships for in-home care clients in the Sacramento area.
Role type
Quality & Training Coordinator
Builds
In-home care services for seniors and individuals with developmental disabilities
Domain
Home care / Social services
Deliverable
physical/clinical work
Required skills
Investigation & problem solving, Communication & de-escalation, Attention to detail, Independent ownership, Professionalism & compassion, Collaboration & relationship building, Adaptability
Preferred skills
Quality assurance experience, Developmental disabilities experience, Caregiver/DSP experience, Community & referral relationships
Technologies
Microsoft 365 (Excel, Word, PowerPoint, Teams, SharePoint)
Responsibilities
Conduct in-home quality assurance visits and phone calls; Investigate and resolve client complaints and incidents; Document investigation activities and generate quality reports; Coordinate and deliver orientation and ongoing training for care providers; Monitor caregiver training compliance; Build relationships with regional centers, healthcare providers, and community partners
Seniority
Individual Contributor