English -Speaking Technical Support Analyst
Core
Provide technical support for smart mobility products including electric scooters, mobile applications, and connected devices to English-speaking customers.
Role type
Technical Support Analyst
Builds
Customer support for smart mobility products
Domain
Smart Mobility / Consumer Electronics
Deliverable
client delivery
Required skills
Fluent English (C1), troubleshooting mobile applications, Bluetooth connectivity, smart devices, customer case management, documentation
Preferred skills
Customer service experience, problem-solving
Technologies
Mobile applications, Bluetooth, smart devices
Responsibilities
Provide customer support via phone, chat, and email; Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices; Guide customers through product features and functionalities; Escalate complex technical cases when needed; Take ownership of customer cases from first contact to resolution; Maintain accurate documentation and follow internal processes
