Support Engineering
Core
Level 3 Support Engineer acting as a bridge between frontline support and software development to resolve complex technical issues and drive product improvement.
Role type
Level 3 Support Engineer
Builds
Geotab IoT platform for connected commercial vehicles and fleet management
Domain
IoT, connected transportation, fleet management
Deliverable
client delivery
Required skills
SQL, Python or JavaScript, root cause analysis, hardware/software troubleshooting, data analytics, technical documentation
Preferred skills
data visualization tools (Excel/Google Sheets), on-site support experience
Technologies
SQL, Python, JavaScript, Excel, Google Sheets
Responsibilities
Diagnose and troubleshoot technical issues across software and hardware platforms, maintain detailed records in the ticketing system, utilize data analytics to surface trends in support inquiries, monitor applications and systems for performance issues, contribute to technical troubleshooting documentation, collaborate with product development and engineering teams to provide feedback
Seniority
Mid-level, hands-on IC