IT Officer
Core
Provide technical support and systems administration for a K-12 school's IT infrastructure, including device troubleshooting, LMS management, and cloud account administration.
Role type
IT Officer (Technical Support & Systems Administration)
Builds
Maintains school technology infrastructure (devices, LMS, cloud services) to support educational programs
Domain
Education (K-12)
Required skills
FreshService, Windows troubleshooting, iPad support, Moodle administration, Sentral management, Microsoft Azure administration, Office 365 administration, basic networking, IT security knowledge
Preferred skills
TAFE/university IT qualification, experience with FreshService
Technologies
FreshService, Windows, iPads, Moodle, Sentral, Microsoft Azure, Office 365
Responsibilities
Handle incoming support tickets via FreshService, troubleshoot Windows devices and iPads, maintain and update LMS platforms (Moodle, Sentral), manage cloud accounts (Azure, Office 365), develop user guides and provide basic training, prioritize and resolve multiple support tasks, support school programs and events
Seniority
Mid-level, hands-on IC
