Claims Team Leader
Core
Lead and inspire a team of Claims Agents to ensure high performance, compliance, and continuous improvement within a claims operations environment.
Role type
Senior IC team leader (claims operations)
Builds
High-performance claims agent teams
Domain
Insurance / Claims Operations
Deliverable
client delivery
Required skills
people management, team leadership, performance analysis, change management, coaching and mentoring, call centre process knowledge, problem-solving, conflict resolution
Preferred skills
experience leading teams within a Claims department, ability to drive innovative thinking, passion for leadership
Responsibilities
Conduct regular meetings with Claims Agents to provide feedback and improvement opportunities, identify performance gaps and coach/mentor appropriately, support and answer questions from Agents, develop and maintain relationships with internal and external stakeholders
Seniority
Senior, hands-on IC