French - Speaking Technical Support Analyst
Core
Provide technical support for smart mobility products (electric scooters, mobile apps, connected devices) to French-speaking customers via phone, chat, and email.
Role type
Technical Support Analyst
Builds
Customer support for smart mobility products and services
Domain
Smart Mobility / Consumer Electronics
Deliverable
client delivery
Required skills
Fluent French (C1), English (B2), troubleshooting mobile applications, Bluetooth connectivity, smart devices, customer case management, documentation
Preferred skills
Previous customer service experience, interest in technology, problem-solving
Technologies
mobile applications, Bluetooth, smart devices
Responsibilities
Provide customer support via phone, chat, and email; Troubleshoot issues related to mobile applications, Bluetooth connectivity, and smart devices; Guide customers through product features and functionalities; Escalate complex technical cases; Take ownership of customer cases from first contact to resolution; Maintain accurate documentation and follow internal processes
